What should I do if the code I received has been used?
Thank you for bringing to our attention that you have received an activated or already used code. We apologize for any inconvenience caused, and we are here to assist you in resolving this matter promptly.
To further assist you, we kindly ask you to provide us with the following information:
1、Order number and order date: This will help us locate your specific transaction in our system.
2、Screenshots of the issue: Please provide us with screenshots of any error messages or relevant screens that appear during the redemption process.
3、The code you received: if you could provide us with the code you received so that we can verify and ensure that you have been provided with the correct one.
Once we have received the necessary information, we will promptly communicate with our supplier to address the issue and find a solution as quickly as possible.
Before proceeding with these steps, please ensure that you have followed the instructions for redeeming the gift card and entered the code correctly. This will help us better understand the situation and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any additional questions or concerns, please feel free to reach out to our customer service team. We are here to help.
Thank you for your understanding and patience.
To further assist you, we kindly ask you to provide us with the following information:
1、Order number and order date: This will help us locate your specific transaction in our system.
2、Screenshots of the issue: Please provide us with screenshots of any error messages or relevant screens that appear during the redemption process.
3、The code you received: if you could provide us with the code you received so that we can verify and ensure that you have been provided with the correct one.
Once we have received the necessary information, we will promptly communicate with our supplier to address the issue and find a solution as quickly as possible.
Before proceeding with these steps, please ensure that you have followed the instructions for redeeming the gift card and entered the code correctly. This will help us better understand the situation and provide you with the appropriate assistance.
We apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. If you have any additional questions or concerns, please feel free to reach out to our customer service team. We are here to help.
Thank you for your understanding and patience.
Updated on: 20/01/2024
Thank you!